A BIT ABOUT ME
I’m an LA native with a passion for designing and building things. That’s been the thread through just about everything I’ve done, from growing up in a Persian household where hospitality meant turning every gathering into an experience, to spending the last eight years at Accenture building operations programs for companies.
I went to UCLA for undergrad and earned my MBA from USC Marshall. I found my way into consulting because it gave me the chance to do what I love most: walk into something messy, understand how all the pieces fit together, and build something better.
On paper, that work can sound pretty technical: operating models, AI strategy, process automation, governance. But the part I’ve always cared most about is the human side of it. Helping someone step into a leadership role for the first time. Bringing clarity to a problem that felt overwhelming. Finding the version of a plan that a room full of people with competing priorities can actually believe in and build together.
Outside of work, I’m a dad to two young kids who make every weekend feel a little like a contact sport. I ride road bikes through the canyons around LA, grow tomatoes and peppers in a backyard garden I’m probably too proud of, and host big dinners whenever I get the chance. That Persian instinct never really turned off.
I usually have a side project or two going as well. Apps, tools, products, and half-formed ideas that give me an excuse to keep making things after hours. I like learning enough about something to get my hands dirty and turn it into something tangible.
Whether it’s a program, a raised bed, a dinner for twenty, or a half-finished prototype on my desk, the impulse is always the same: take an idea and make it real.
RESUME
SKILLS AND INTERESTS
Skills: Program Leadership, Process Optimization and Standardization, Cross-Functional Program Delivery, Transformation Intake and Prioritization, SLA and Contract Governance, Global Business Services Strategy, Governance Framework Design, Performance Management, Risk and Exception Management, Agentic and Generative AI Implementation, Agentic AI Solution Design, Process Automation (GenAI + RPA), Advanced PowerPoint, Adobe Lightroom, Adobe Photoshop, Web and Application Design
Interests: Cycling, Surfing, Photography, Travel, Cooking, Gardening, Design, Animation
Languages: English, Persian (conversational)
EDUCATION
University of Southern California, Marshall School of Business
May 2018
Master of Business Administration; Concentration: Business Analytics
University of California, Los Angeles
June 2009
Bachelor of Arts, Political Science; Concentration: International Relations
EXPERIENCE
Accenture – Los Angeles, CA
2017 – Present
Operations Program Manager– Manager – Data Warehouse Client – TCV $5m · 2026
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Led mobilization of global Finance Operations managed services transformation, driving solution validation, operational readiness, and stakeholder alignment across multiple business process towers.
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Partnered with Client and Accenture executives to establish governance, mitigate delivery risks, and align transition strategy for a complex global operations engagement.
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Directed cross-functional teams through onboarding, knowledge transfer planning, and service readiness activities to support scalable global operations.
Operations Program Manager– Manager – Workwear Manufacturing Client – TCV $14m · 2025 – 2026
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Directed day-to-day operations and resourcing for a 236-person global team, ensuring full utilization month over month while consistently hitting capacity and performance targets.
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Managed workforce capacity risk proactively, anticipating fluctuations and reallocating people to protect delivery and maintain 90% service-level adherence.
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Resolved 4 critical operational conflicts through direct stakeholder engagement, keeping teams productive and work on track.
Operations Program Manager – Manager – Electric Vehicle OEM Client – TCV $25m · 2022 – 2026
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Led a 118-person global team, owning allocation, utilization, and performance across multiple concurrent workstreams and delivery locations.
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Managed a team of coordinators and leads, delegating work, driving efficiency, and creating clear pathways for their growth and development.
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Forecasted key hiring needs and workforce gaps, identifying the roles required to meet upcoming demand before it became a constraint.
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Built strong working relationships with delivery leads, stakeholders, and cross-functional partners to align the right people with the right work.
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Ran monthly governance forums that cut issue resolution time 50% and kept leadership aligned on capacity, performance, and priorities.
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Partnered on performance management, appraisals, and development planning across the team, identifying training and mentoring needs.
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Managed vendor and contractor relationships and spend across multiple partners.
Program Manager – Associate Manager – POS Solutions Client · 2021 – 2022
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Closed 20 revenue-generating change requests worth $14M+, delivering 62% profitability improvement over the deal lifecycle.
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Overhauled global change request governance – streamlining SOW evaluation and execution across regions to accelerate commercial outcomes.
Customer Experience Global Process Owner – Associate Manager – Tech Hyperscaler Client · 2018 – 2021
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Owned end-to-end strategy and operationalization of a new service channel from concept through adoption, aligning stakeholders and cutting CRM ticket volume 16% over 19 months.
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Led workshops and executive presentations, building consensus across diverse teams.
Local Ingredient Exchange – Los Angeles, CA
2013 – 2018
Ingredient brokerage specializing in business to business bulk procurement and distribution of edible oils.
President
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Advised COOs and Procurement Managers of 10 growing wholesale food manufacturers on market conditions and ingredient sourcing to maximize profitability, manage risk, and create roadmaps for strategic growth.
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Researched and analyzed commodity prices to create market pattern visualizations to enable the COO and Purchasing Manager book long term ingredient contracts; saved $15,000 in Q3 and Q4 of 2016.
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Implemented changes to client’s supply chain to source ingredients and reduce costs for a Trader Joe’s cookie product launch that has now been picked up for the remainder of 2016.
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Led cross-functional teams and facilitated communication between clients and vendors to drive innovative enterprise-wide changes in vendor’s manufacturing practice and solve inventory problems.
Western Pacific Oils – San Leandro, CA
2012 – 2013
Palm oil and palm products importer and distributor.
Sales & Marketing Executive and Product Development Manager
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Identified strategic investing opportunities by aggregating and analyzing data to find strong booking positions for commodity ingredients and finalize deals.
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Created and communicated summaries of market events to improve client understanding, leading to increased confidence in recommendations which locked in long term contracts. Secured clients cost savings of over $70,000.
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Conducted quality control testing on oils approaching expiration date in order to recertify quality and readjust expiration date. Led to cost savings of $85,000 for Western Pacific Oils.
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Introduced innovative product lines such as organic and sustainable palm and other edible oils to meet new Non-GMO and organic market trends and ensure the relevance of Western Pacific in a changing industry.
King Pin Donuts Restaurant Group – Berkeley, CA
2010 – 2012
Family-owned donut shop and Mexican restaurant, open since 1939.
Manager
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Led a team of 20 employees on best communication practices between vendors, customers, and peers. Reduced food waste leading to 10% cost savings, and improved customer service and reviews increasing sales by 19%.
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Analyzed all operational aspects of the businesses, resulting in 20% increase in efficiency of order processes.
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